Providing Service and Support for small business
A limited clientele guarantees devoted attention to your needs
For all IT Service and Support: Adelaide and Canberra
Providing Service and Support for small business
A limited clientele guarantees devoted attention to your needs
For all IT Service and Support: Adelaide and Canberra
We are proudly a specialist business with dedicated, service providers. Established only this year but with IT knowledge spanning over 30 years, delivering this experience to our clients
FOUNDER
DIRECTOR - IT SERVICE and SUPPORT
IT SPECIALIST
FOUNDER
DIRECTOR - IT SERVICE and SUPPORT
IT SPECIALIST
Mark has been passionately learning IT since the 80s where he wrote COBOL programs on Hollerith Cards with a pencil at TAFE.
His first industry experience was for the ATO in Adelaide where he developed complex Office templates. This gave him the opportunity to move to the Dept of Defence migrating legacy Office wordbasic code to the 'new' VBA format. He expanded his knowledge to VB, API, XML, Oracle, MSSQL, Jscript, ASP, PHP, Encryption and hash key programming.
Because he saw that he needed a stronger understanding in the business side, more particular in understanding the needs of the clients, he moved to Business Analysis to understand how business and strategic requirements drive the development of IT solutions. Later he took roles as Solution Architect and Enterprise Architect. He also became a Security Architect and ran a team of 20 ISA Certifiers ensuring that defence adhered to security standards.
He didn't give up on development, taking on the migration of Lotus Notes Security Certification database to a MSSQL using C# and ASP.NET as the front end. He also lead the development of the IBM System Architect application from client based to a n-tier application allowing collaboration using Citrix.
Later in life he decided to formalise his knowledge and earned a Master in Science - IT at the UNSW while still working for Defence. His most recent workplace experience was working for eHealth in NSW supporting a Technical Design Authority and providing support for the directorates SharePoint Solution.
Since July 2019 he has been managing service and support for small business, covering the full scope of needs from domain, web and email to business hardware and software to SEO and Social Media. Recently he has been converting spreadsheets to a database solution for two businesses, organising SEO and social media and building complex, professional websites.
Memberships
Australian Computer Society - Member
Education
UNSW - MAster of Science - Information Technology
UNSW - Grad Cert in Science - IT - Enterprise Architecture
We currently have one technician and we like it like that. This lets us give more personal one-on-one service
40 years of education and experience in the IT industry
We have serviced customers in 4 continents.
200 different tasks for clients actioned and completed since July 2019
We are a small specialised team with extensive years of experience in the industry. We offer the full scope of IT services and support that are essential to the running of effective Small business-es.
We never balk at a task and always look at any job as an opportunity to learn, improve and deliver a task successfully. We understand that problems may occur, but we don't run for the hills or blame it on Microsoft, we stay with you, take ownership and find a solution no matter what. It's what we do, and it's why we are respected and trusted.
Whatever Service we provide, we own the task and will do our best to deliver solution to you.
We offer wide-ranging IT services and can provide comprehensive, tailored solutions to suit our clients' needs.
We strive for excellence and have a proven record of providing a high level of service and con-ducting our business in a professional manner whilst offering very reasonable, competitive rates.
You will always deal directly with a qualified operations team member whom are contactable 24 hours a day, 7 days a week.
We will take the stress out of the delivery of your IT services and support. From point of contact, we will listen to you, understand your business needs, do all the research to find the best possible solutions, and finally propose and provide IT solutions bespoke for you.
We are committed to providing you this high-level of professional service.
Accreditation and Membership held by our company and members, showing we are serious about demonstrating the best standards and professional attitudes.
